The STARS Mission and it's Goals

The Satellite Technician and Retailer Society is the only non-profit association dedicated to helping the Technicians and Retailers in the Satellite/Broadband Industry.

The mission and goals of STARS is to:

• Help the small home-town, mom-n-pop retailers to compete against the big national dealers by
  • teaching them business survival skills
  • teaching them how to use and maximize their return on advertising, co-opting, bookkeeping, tracking payments due from providers, and other techniques
  • showing and teaching them how to diversify into other low-voltage areas
  • teaching their techs the best installation methods
  • offering regional vendor and training expos
  • providing an on-line referral system that will direct customers to local dealers
• Help the independent and in some part, the employee-installers by
  • teaching them how to diversify and expand their talents into other areas of low-voltage systems
  • offering them the largest, in-depth on-line resource for learning how to do just about any type of low-voltage job, with photos, examples, diagrams, tips from experienced experts, specialty tools, etc.
  • offering hands-on training when needed
  • offering certification courses by member-trainers and/or vendor trainers
  • offering regional vendor and training expos
  • teaching technician business survival skills, bookkeeping, etc.
  • providing an on-line referral system that will direct customers to local technicians
• Adopt standards that are accepted by the entire satellite industry
• Provide consumers with the knowledge they need to make an informed decision about their potential purchase
• Give consumers faith in their local dealers and technicians that the job will be done professionally and correctly the first time
• Give consumers the assurance that they have a local dealer they can always rely on for future purchases and service
• Provide a community of like-minded people that share resources and ideas for the betterment of their fellow dealers and technicians
• Teach the dealers and technicians the principles of customer retention and customer share

You can read the By-Laws here (PDF file)